Principal Engineer Contact Center Technology
Principal Engineer- Contact Center Technology The Principal Engineer role will provide engineering and architecture support for complex system management activities related to system software, hardware, performance, problem determination or resource management requiring communication and coordination with suppliers, business groups, and management. Provide technical input to management decision making in the areas of software, hardware, and performance. The ideal candidate will demonstrate the following:
defining networking requirements; performing detailed analysis of projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. This role may also integrate solutions or build via DevOps depending on the maturity of the organization and/or product. Position
Responsibilities:
Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and design solutions as applicable. Evaluate and align strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies. Understand, participate, review and influence long term capacity planning and technology investments. Technical Consulting Provide Client consulting and planning guidance as applicable for moderate to large highly complex projects/programs. Provide consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals and objectives. Participate in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices. Planning and Organizing Identify and evaluate projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions. Map requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provide cost effective solutions for moderate to large highly complex project/programs/initiatives. Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis. Risk Management Review, participate, develop and update architectural standards, guiding principles, rationales and strategies. Evaluate, review and approve highly complex design solutions for business and Infrastructure project or programs or initiatives. Position
Qualifications:
Bachelor's Degree in Math, Science or Engineering or High School Diploma or GED and 12 years of technology experience 8 years of Technology experience 7 years in identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions, and providing recommendations 5 years of experience mentoring another technologist 4 years of Amazon Connect experience This position is not eligible for sponsorship. Must have indefinite employment authorization. Auburn Hills Operations Center 8:
00am - 5:
00pm Monday - Friday.
Salary Range:
$150K -- $200K
Minimum Qualification
Systems Architecture & Engineering, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
defining networking requirements; performing detailed analysis of projects and requests; developing designs for projects that have medium to high complexity; formulating procedures; monitoring key performance indicators; and implementing advanced business solutions. This role may also integrate solutions or build via DevOps depending on the maturity of the organization and/or product. Position
Responsibilities:
Design and Methodology Work closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements. Investigate and propose strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business. Propose changes to the technical architecture and design solutions as applicable. Evaluate and align strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies. Understand, participate, review and influence long term capacity planning and technology investments. Technical Consulting Provide Client consulting and planning guidance as applicable for moderate to large highly complex projects/programs. Provide consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals and objectives. Participate in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices. Planning and Organizing Identify and evaluate projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions. Map requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provide cost effective solutions for moderate to large highly complex project/programs/initiatives. Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis. Risk Management Review, participate, develop and update architectural standards, guiding principles, rationales and strategies. Evaluate, review and approve highly complex design solutions for business and Infrastructure project or programs or initiatives. Position
Qualifications:
Bachelor's Degree in Math, Science or Engineering or High School Diploma or GED and 12 years of technology experience 8 years of Technology experience 7 years in identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions, and providing recommendations 5 years of experience mentoring another technologist 4 years of Amazon Connect experience This position is not eligible for sponsorship. Must have indefinite employment authorization. Auburn Hills Operations Center 8:
00am - 5:
00pm Monday - Friday.
Salary Range:
$150K -- $200K
Minimum Qualification
Systems Architecture & Engineering, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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