Major Incident Problem Manager Detroit or Dallas Metro locations
Major Incident Problem Manager The Major Incident / Problem Manager will lead ITIL based incident/problem management activities ensuring root cause and future prevention is identified and implemented. Additionally, this team member will prepare statistics, KPI and trend reports, identify problems through the review and focus on optimizing processes and collaborating with the incident management team to ensure that all protocols are diligently followed. ITIL Certification is preferred. Position
Responsibilities:
Manage major incidents from an impact and recovery point of view while closing the loop on problem management Identify potential operational issues in projects, request fulfillment and individual assignments. Provide system failure analysis and recovery recommendations. Participate in Business continuity planning and testing. Interact directly with customers to negotiate solutions and implementation specifics. Technical Consulting Perform technical analysis and make recommendation on large and fairly complex initiatives involving a large team or group. Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents. Participate in and provide consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs. Planning & Organizing Identify and evaluate projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions. Review and propose alternate solutions to non-standard solutions if/as applicable to meet business and applications needs. Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis as appropriate. Direct and/or indirect management responsibility for large to enterprise size projects. /programs/initiatives/services with high complexity across multiple functional area(s). Support Second line support for incident management problems and issues related to select applications. Identify and resolve root cause behind reported problems and issues. Provide support in a 24 7 data center and/or 24 7 on-call support. Position
Qualifications:
Bachelor's Degree or High School Diploma or GED and 10 years of Technology experience 6 years in identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations 6 years of experience leading technology projects with medium to large scale complexity 5 years of experience with service management software including ITIL 3 years working as a Problem Manager This position is not eligible for sponsorship. Must have indefinite employment authorization. Auburn Hills Operations Center 8:
00am - 5:
00pm Monday - Friday.
Salary Range:
$150K -- $200K
Minimum Qualification
Technical Support, Systems Architecture & Engineering, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Manage major incidents from an impact and recovery point of view while closing the loop on problem management Identify potential operational issues in projects, request fulfillment and individual assignments. Provide system failure analysis and recovery recommendations. Participate in Business continuity planning and testing. Interact directly with customers to negotiate solutions and implementation specifics. Technical Consulting Perform technical analysis and make recommendation on large and fairly complex initiatives involving a large team or group. Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents. Participate in and provide consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs. Planning & Organizing Identify and evaluate projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions. Review and propose alternate solutions to non-standard solutions if/as applicable to meet business and applications needs. Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis as appropriate. Direct and/or indirect management responsibility for large to enterprise size projects. /programs/initiatives/services with high complexity across multiple functional area(s). Support Second line support for incident management problems and issues related to select applications. Identify and resolve root cause behind reported problems and issues. Provide support in a 24 7 data center and/or 24 7 on-call support. Position
Qualifications:
Bachelor's Degree or High School Diploma or GED and 10 years of Technology experience 6 years in identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations 6 years of experience leading technology projects with medium to large scale complexity 5 years of experience with service management software including ITIL 3 years working as a Problem Manager This position is not eligible for sponsorship. Must have indefinite employment authorization. Auburn Hills Operations Center 8:
00am - 5:
00pm Monday - Friday.
Salary Range:
$150K -- $200K
Minimum Qualification
Technical Support, Systems Architecture & Engineering, Technology ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
