Call Center Agent
Auburn Hills, MI Auburn Hills, MI Full-time Full-time From $18 an hour From $18 an hour 2 hours ago 2 hours ago 2 hours ago Call Center Agent Comerica Oaktec Building (Free Parking) Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday Various shifts available within the hours of operation What we can offer you Competitive compensation starting at $18.
00 Work from home days possible upon completion of introductory period Career Growth - promotional opportunities Afternoon shift hourly premium.
Language (Spanish) hourly premium Incentive program based on performance Offers wide range of shifts Monday-Saturday Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees Health, Dental, Vision, 401k match and Life Insurance Earn $1,000 for every new hire referral Comerica Call Center earned the Gold Award for Training Excellence! Looking to work with a diverse team? Join our Team! A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests.
Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment.
Successful candidates possess strong communication skills, time management and organizational skills.
The Customer Contact Center offers growth opportunities for those who seek advancement.
Position
Responsibilities:
Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
Assist customers with basic web banking functions, such as unlocking and resetting passwords.
Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
Meet or exceed individual productivity and quality assurance objectives.
Able to effectively collaborate within and across teams and departments.
Use problem solving tactics to analyze and troubleshoot customer challenges.
Position
Qualifications:
High school diploma or general education diploma (GED) 2 years of experience in selling products/services 2 years of customer service experience 2 year of experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search Oaktec Building 8:
00am - 2:
00pm Monday - Saturday, Off Tuesday.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 Work from home days possible upon completion of introductory period Career Growth - promotional opportunities Afternoon shift hourly premium.
Language (Spanish) hourly premium Incentive program based on performance Offers wide range of shifts Monday-Saturday Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees Health, Dental, Vision, 401k match and Life Insurance Earn $1,000 for every new hire referral Comerica Call Center earned the Gold Award for Training Excellence! Looking to work with a diverse team? Join our Team! A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests.
Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment.
Successful candidates possess strong communication skills, time management and organizational skills.
The Customer Contact Center offers growth opportunities for those who seek advancement.
Position
Responsibilities:
Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
Assist customers with basic web banking functions, such as unlocking and resetting passwords.
Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
Meet or exceed individual productivity and quality assurance objectives.
Able to effectively collaborate within and across teams and departments.
Use problem solving tactics to analyze and troubleshoot customer challenges.
Position
Qualifications:
High school diploma or general education diploma (GED) 2 years of experience in selling products/services 2 years of customer service experience 2 year of experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search Oaktec Building 8:
00am - 2:
00pm Monday - Saturday, Off Tuesday.
Estimated Salary: $20 to $28 per hour based on qualifications.
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