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Volkswagen Customer Relations Advocate

Company Name:
TTi Global
POSITION SUMMARY
The Customer Relations Advocate will be representing the Volkswagen Brand by answering telephone calls from existing and prospect customers. In this role, you will be empowered to ?do what it takes? to leave a customer with the very best impression of the Volkswagen Brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.
Anyone applying for this role should:
Be a professional interested in starting a career in the automotive industry
Understand what it takes to deliver an exceptional experience
Have excellent written and verbal communication skills
Have a history of not only getting the job done, but getting it done effectively and efficiently
Enjoy and be proficient with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).
Be able to take a common sense approach to solving customer questions and concerns
Leave everyone they come in contact with a professional opinion of the center
Demonstrate a strong work ethic and moral standard
Be a fast learner who is able to put what they learn into practice
Have the desire and ability to grow within the organization
Essential Functions:
Ability to leave a customer with a great impression of the Volkswagen Brand
Demonstrate fiscal responsibility and exercise clear business reason when making decisions
Formulate creative business solutions to achieve superior customer satisfaction
Ability to quickly and accurately document information
Ability to understand and properly apply Volkswagen Policy and Procedure
Properly document customer information in the Volkswagen CRM tool
Provide owners with answers to questions regarding vehicles, features, and services
Work with a team to resolve customer/vehicle issues
Required Skills:
Ability to work in a fast-paced, extremely customer-focused contact center
Self-motivated
Demonstrate strong business decision-making skills
Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).
Familiar with social media/online environments
Ability to interact with professionalism and maturity
Ability to work independently, yet be a team player
Display strong interpersonal skills.
Excellent verbal and written communication skills
Ability to adapt and act quickly to process change
Ability to multi-task and have strong attention to detail
Strong Windows/PC skills

Minimum Education Requirements:

Degree preferred, but not required

Prerequisites to Apply:

Ability to work shifts from 8 AM to 9 PM
Shifts generally are 8-5, 9-6, 10-7, 11-8, and 12-9pm Monday-Friday
Minimum two years in a customer service role
Complete written assessment

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