Special Investigations Officer

Company Name:
Special Investigations Officer-1400692
Investigations Supervisor
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. The Special Investigations Officer plans, conducts and reports the results of all investigative assignments, including complex ring, and cross channel fraud activity involving checks, wires, ACH's, loans and cyber fraud activities with minimal supervision. Additional duties may include the review and or investigation of alerts, and or cases involving internal fraud or high profile situations. Supports the CIRT (Computer Incident Response Team) for the department and or bank. Identifies, follows up and concludes various issues without supervision. Acts independently and as applicable is a trusted representative of the department with other departments and units. Identifies other areas of the bank which should be contacted or developed to enhance the Fraud Services presence in the bank. Provides training to other areas of the bank in fraud-related matters and may represent the bank to outside groups. Make your next career choice a confident one.
Position Competencies
Successful incumbents possess the following: action oriented, decision quality, written communications, time management, interpersonal savvy, customer focus, negotiating, composure, listening, professional accountability and ownership, dealing with ambiguity , and posses core values.
Reporting Information/Location
The Investigations Supervisor is located in Auburn Hills, MI and reports to the Investigations Manager. This position has direct reports.
Position Responsibilities
- Strong working knowledge of complex ring activity and cross channel fraud involving checks, wires, ACH's, loans and cyber fraud activities.
- Strong working knowledge of research and investigative software programs.
- Accurately and thoroughly document alert and case comments and all investigative steps in compliance with department procedures and standards.
- Produce high quality oral and written work product to include presenting complex technical matters clearly and concisely.
- Develop and broaden forensic skill set through outside training and research
- Coach and mentor less experienced members of the team and provide back up and support for manager and other fraud services groups.
- Conduct complex investigations without supervision.
- Ability to research/investigate both alerts and cases concurrently, while adhering to all department and standards.
- Conducts interviews and interrogations of varying degree of difficulty with little assistance. Mentors less experienced team members in this regard.
- Maintains a strong liaison relationship with various business units and outside investigative and government agencies. Present findings to law enforcement agencies and may testify on behalf of the Bank in criminal and or civil matters.
- Participate in special projects/assignments
- Review, evaluate, and recommend changes and efficiencies to current group, department and bank responsibilities, policies and or procedures.
- Assist management in identifying, supporting and carrying out department and corporate goals and initiatives
Total Rewards
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Relocation assistance is not provided for this position.
Travel is not required of this position.
- Bachelor Degree from an accredited university
- 6 years of banking or financial institution experience
- 4 years of investigative experience
- 2 years experience working with cyber fraud activity
- 2 years of Microsoft Office Tools (Microsoft Word, Excel, Powerpoint)
- Must obtain professional certification within first two years of employment (Certified Fraud Examiner)
- 1 year working with federal banking regulations
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Upon offer, Comerica conducts a comprehensive background check and a drug test. Upon hire, a fingerprinting check is completed.
Comerica is proud to be an Equal Opportunity Employer-Minority/Female/Disability/Veteran, committed to workplace diversity.
Primary Location
: US-MI-Auburn Hills
Risk/Audit/Fraud/Corporate Security
Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 8:00am - 5:00pm Monday - Friday
: No

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.