Comerica Loan Center, Consumer Loan Fulfillment Manager, Assistant Vice President
Company Name:
Comerica
Comerica Loan Center, Consumer Loan Fulfillment Manager, Assistant Vice President-1402603
Comerica Loan Center Fulfillment Manager, Assistant Vice President
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Comerica Loan Center Fulfillment Manager is responsible for managing several teams within Consumer Loan Fulfillment Department. The Fulfillment Team provides service to the Retail Bank, as well as other areas of the corporation including Wealth Management, Business Banking and the Business Bank.
Position Competencies
Successful incumbents possess excellent customer service, time management, strategic planning and written communication skills, the ability to set priorities, and strong operational skills.
Reporting Information/Location
This Comerica Loan Center Fulfillment Manager position is located at 3551 Hamlin Road, Auburn Hills, MI and reports to the CLC Consumer Loans Operations Manager. This position has 6-8 direct reports.
Position Responsibilities
- Manage department process changes and initiatives to effect positive department key performance measurements or mitigate potential negative impacts ensuring proper communication with all partners affected.
- Collaborate with the Comerica Loan Center Management and the Director on strategic and operational planning, corporate initiative execution, technology improvement prioritization, expense management, and Quality Assurance standards.
- Manage Quality Assurance standards for Consumer Fulfillment teams identifying key areas impacting customer experience and satisfaction.
- Ensure compliance and adherence to government regulations and accuracy of information delivered to customers.
- Plan, manage, and direct staff to assure all service delivery channels (IVR,Email,and back office) and process are operating to meet service and sales expectations.
- Responsible for Human Resources Management of the Fulfillment team including hiring, the Performance Management Process and developing and coaching.
- Manages medium to large projects to support the implementation of process improvements, technology improvements, and compliance standards.
Total Rewards
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Relocation
No relocation
Qualifications
- Bachelor's Degree or 4 years Consumer Lending experience
- 4 years of Supervisory or Management experience
- Demonstrated analysis and research ability
- Excellent written and oral communications skills
- 1 year computer experience with Microsoft, Excel, Word, PowerPoint, etc.
ComericaIncorporated (NYSE: CMA) is a financial services companyheadquartered in Dallas, Texas, and strategically aligned by the Business Bank,the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helpingpeople and businesses be successful. In addition to Texas, Comerica Banklocations can be found in Arizona, California, Florida and Michigan, withselect businesses operating in several other states, as well as in Canada andMexico.
Uponoffer, Comerica conducts a comprehensive background check and a drug test.Additionally, a fingerprint check is completed.
Comerica is proud to be an EqualOpportunity Employer-Minority/Female/Disability/Veteran, committed to workplacediversity.
Primary Location
: US-MI-Auburn Hills
Job:
Operations
Schedule:
Full-time
Shift:
Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 8:00am - 5:00pm Monday - Friday
Travel
: NoEstimated Salary: $20 to $28 per hour based on qualifications.
Comerica
Comerica Loan Center, Consumer Loan Fulfillment Manager, Assistant Vice President-1402603
Comerica Loan Center Fulfillment Manager, Assistant Vice President
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one. The Comerica Loan Center Fulfillment Manager is responsible for managing several teams within Consumer Loan Fulfillment Department. The Fulfillment Team provides service to the Retail Bank, as well as other areas of the corporation including Wealth Management, Business Banking and the Business Bank.
Position Competencies
Successful incumbents possess excellent customer service, time management, strategic planning and written communication skills, the ability to set priorities, and strong operational skills.
Reporting Information/Location
This Comerica Loan Center Fulfillment Manager position is located at 3551 Hamlin Road, Auburn Hills, MI and reports to the CLC Consumer Loans Operations Manager. This position has 6-8 direct reports.
Position Responsibilities
- Manage department process changes and initiatives to effect positive department key performance measurements or mitigate potential negative impacts ensuring proper communication with all partners affected.
- Collaborate with the Comerica Loan Center Management and the Director on strategic and operational planning, corporate initiative execution, technology improvement prioritization, expense management, and Quality Assurance standards.
- Manage Quality Assurance standards for Consumer Fulfillment teams identifying key areas impacting customer experience and satisfaction.
- Ensure compliance and adherence to government regulations and accuracy of information delivered to customers.
- Plan, manage, and direct staff to assure all service delivery channels (IVR,Email,and back office) and process are operating to meet service and sales expectations.
- Responsible for Human Resources Management of the Fulfillment team including hiring, the Performance Management Process and developing and coaching.
- Manages medium to large projects to support the implementation of process improvements, technology improvements, and compliance standards.
Total Rewards
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Relocation
No relocation
Qualifications
- Bachelor's Degree or 4 years Consumer Lending experience
- 4 years of Supervisory or Management experience
- Demonstrated analysis and research ability
- Excellent written and oral communications skills
- 1 year computer experience with Microsoft, Excel, Word, PowerPoint, etc.
ComericaIncorporated (NYSE: CMA) is a financial services companyheadquartered in Dallas, Texas, and strategically aligned by the Business Bank,the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helpingpeople and businesses be successful. In addition to Texas, Comerica Banklocations can be found in Arizona, California, Florida and Michigan, withselect businesses operating in several other states, as well as in Canada andMexico.
Uponoffer, Comerica conducts a comprehensive background check and a drug test.Additionally, a fingerprint check is completed.
Comerica is proud to be an EqualOpportunity Employer-Minority/Female/Disability/Veteran, committed to workplacediversity.
Primary Location
: US-MI-Auburn Hills
Job:
Operations
Schedule:
Full-time
Shift:
Day Shift
Work Hours (Example: 8:00am - 5:00pm Monday - Friday): 8:00am - 5:00pm Monday - Friday
Travel
: NoEstimated Salary: $20 to $28 per hour based on qualifications.
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