Retail Bank Product Support Specialist Auburn Hills
Company Name:
Comerica
Support Specialist, National Retail Operations This Support Specialist position is responsible for assisting Retail Banking Centers and other retail departments questions and problem resolution regarding software applications as well as Retail operational procedures, Retail product information and Bank policies and procedures. Position
Responsibilities: 1. Assist banking centers and retail departments with phone call questions regarding software applications, written operational procedures, product information and bank policies so staff can better service bank customers. 2. Identify operating issues and software application problems requiring referral to other support areas for resolution. 3. Provide problem solving and alternative solutions for customer related issues. 4. Knowledge and understanding of all retail banking products and services. 5. Display excellent verbal communication, listening skills, and analytical skills. 6. Solve problems, prioritize workloads and maintain attention to detail. 7. Work as part of a team with emphasis on being customer service oriented while maintaining strong follow up skills. Travel Travel is not required of this position. Relocation Relocation is not available for this position. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
Comerica
Support Specialist, National Retail Operations This Support Specialist position is responsible for assisting Retail Banking Centers and other retail departments questions and problem resolution regarding software applications as well as Retail operational procedures, Retail product information and Bank policies and procedures. Position
Responsibilities: 1. Assist banking centers and retail departments with phone call questions regarding software applications, written operational procedures, product information and bank policies so staff can better service bank customers. 2. Identify operating issues and software application problems requiring referral to other support areas for resolution. 3. Provide problem solving and alternative solutions for customer related issues. 4. Knowledge and understanding of all retail banking products and services. 5. Display excellent verbal communication, listening skills, and analytical skills. 6. Solve problems, prioritize workloads and maintain attention to detail. 7. Work as part of a team with emphasis on being customer service oriented while maintaining strong follow up skills. Travel Travel is not required of this position. Relocation Relocation is not available for this position. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
